I've been a member here for a couple years as it's close to my house and therefore convenient...Usually. The last six Months I've been there multiple times where many shelves are empty and items are out of stock, from meat/produce to packaged goods. Things you could buy the week before are no longer carried. Today I dropped my son off at school and decided to get a shop in. Spent an hour filling up a cart of about $300 worth of groceries. I go to checkout and am told I can't buy these items (store is empty/snow storm) before 10 am unless I want to upgrade to member Plus for another $32. I said screw it, cancelled my membership, left the Full cart and went to Costco and signed up. Instead of...
Ordered online a day before for a curbside pickup the next morning 7a-8am. Got confirmation that order is ready for pickup. Once I made a trip there in a snowstorm, the app had no check-in option, so I called the customer service, no answer. Called again later to cancel, someone finally picked up with explanation that there are only 2 people working?! I 've seen at least 20 cars parked outside, and it wasn 't store hours! Since I 've done curbside before and got rotten oranges, this was the last strike.
This was the worst Sam's Club experience I've had. I went to the self-checkout, and the employee had the audacity to tell me there was a limit of 25 items, despite the fact that there was no sign indicating this. When I asked her where the limit sign was, she replied, "We just decided to do it," which made no sense. Additionally, many of the employees barely speak English, and their communication is limited to basic phrases like "does" and "thanks." Overall, it was a disappointing experience.
I was very impressed today with very good prices in some products. I missed the calcium soft gel capsules and the international treating cream for coffee. When I entered, I had forgotten my mask in the Te-Car and the receptionist gave one- grateful. The only thing is that I only buy for myself and the packages are done for dealers. I don't have much space, but your prices and products are very good for big families. All staff are very helpful and friendly. I often go there.
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I had a flat tire, and the staff here were incredibly helpful. Although I wasn't a member, I took advantage of a special offer for a $8 membership today. They provided me with a full-size replacement tire for free. The service was very polite both in the tire department and in customer service. I was really in a tough spot, and they were there to support me.
They should be more disable customer oriented , go for the extra mile , I have mobility issues and they just look over careless , and ignore my request , have to carry my own cases of water to my car , thanks sams , you just show your true customer expertise with me , now , I will be happy to spread the word !!!
Northlake Sam's club is the worst one. Employees are very rude, never ready for helping costumers. Very unprofessional Management they are not trained how to deal with costumers. Very often there is no carts ready to take.
Be careful what you buy check and make sure your items are not damaged before you leave the store bought an item that was damaged must've been a return and they will not except it back. Now I'm out $135.
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This place has a somewhat gloomy and dull vibe, but I really enjoy their POM toilet paper, blueberry muffins, and salads! Overall, the service is efficient and meets my needs!
Good sales. We have fun shopping.
