"First and probably last time. The food was spicier than expected even though I ordered one notch above the lowest or bland choice. Also the veggies in the broth were kind of blah, carrots, broccoli, etc. No choy or mushrooms?"
TLDR: Room reeked of cigarette smoke and had visible ash covering furniture. Hotel manager Carlos was pretty horrible in customer support, problem solving, and basic empathy for his paying guests. Really, stay somewhere else... We are traveling with our kids aged 3 and 6, and booked this hotel for 2 nights for connected rooms. We needed the two rooms because we could not let our kids sleep alone in a room. When we arrived at the hotel, one of the two rooms reeked of cigarette smoke. It was so strong I could not stand to spend any time in the room. I took a photo of the nightstand as an example, you can see cigarette ash on the nightstand and phone. The hotel offered us two rooms next to each...
We have stayed at this Courtyard many times for years. Because of the proximity to our elderly father, we continued to tolerate the horrible room conditions and service. Last year, during one stay we found blood stain (see photo)on the bedding. During another stay we got bug bites then found dead bugs on bed. Then there was a time, middle of shower at night, lights went out because hotel had electricity problem. The worst time was coming out of shower realizing there were no towels at all. There were a few times they even had no water. It is not uncommon to hear next door guests talking through the thin walls. Of course each time, they apologized and promised to do better. Since Mr Kim took...
This hotel shows little regard for its guests or their money. My experience with reservations was terrible; when I ordered a coffee from the bistro, it was not prepared correctly. Additionally, the rooms had mud on the floor and hair all over the desk, and they weren't ready at check-in. I brought evidence and photos of these issues, but they offered absolutely no compensation. The only thing I received was alcohol wipes to clean the desk myself. I asked a housekeeper to vacuum my room, and even after I wiped down the tables, as you can see in the picture below (that's after just one wipe!), it was still dirty. This hotel is nowhere near the standards of a Marriott; it felt more like a Days...
That said, this is simply a Courtyard from the 1980s. The ceilings are low, the corridors are long, and finding the elevators can be challenging. Many rooms offer views of the parking lot, reminiscent of a motel. Therefore, the higher rates seem unjustified, especially considering the additional fees that inflate the total cost. For example, there’s an inexplicable $10 parking fee.
Unfortunately, there’s no free breakfast or coffee in the lobby, and the bath amenities were minimal, which left me feeling more taken advantage of than welcomed. The staff did apologize and mentioned issues with hiring, but if the hotel is unable to provide breakfast, it seems reasonable to waive the parking fe...
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Heavily congested parking lot with Contract Cell Tower workers staying at the hotel. Multiple heavy trailers frequently parked at irregular angles and workers who perform assembly operations for the cell tower equipment right in the parking lot leaving nails and screws laying around. Housekeeping does a fair job with the beds... and that’s most important right... but long black hairs throughout the bathroom (I am bald) and poorly cleaned floors (tile and carpet) have been the new normal at this property over my last several stays here. Long black hairs in the bathroom on 5 out of my last 5 stays. Hallways frequently smell like marijuana. Been staying here for almost 4 years... staff has chan...
Newly renovated. Very quiet and nice amenities. Gym is really new, clean and sufficient. One thing I disliked is that the lights go out in the toilet and wash area when there is no movement. This created a hassle when we need to visit the toilets in the middle of the night. Small closet space. Liked the standing shower and the big smart TV in the room. They serve chocolates and water at the reception which is a nice gesture. Only thing is there was only one check in staff (Tony) manning the reception and there was a long line. I can tell that he is very stressed and when I checked if there was a parcel for me, he was not in the right mood to check for me then which I understand then but even...
I only used the room and did not explore any of the amenities. From the outside, the hotel appears to be just another typical 3-star establishment in LA—nothing special. However, when I stepped into my room, I was taken aback by how modern and comfortable the interior was. It felt like I had entered a completely different hotel. The room was spacious and the furniture was new, easily allowing 4 to 5 people to gather comfortably. Plus, the location is set away from busy roads, making it quite peaceful. I highly recommend it.
I’ve been staying here for years and during my stay this week, I had an emergency and have to check out and travel to another Marriots . They still charged me the extra night. They should have waved it especially how much my work does business with them. That’s too bad. Been a loyal customer and will not return here again since they value the money more than servicing their customers.
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We have stayed at this Courtyard for many years as it is near to our daughter. It has been completely remodeled and it is lovely. From the reception area to the rooms, everything is new and sparkling. The removal of the tub and the new large shower is very good. and much safer for older guests.
First and probably last time. The food was spicier than expected even though I ordered one notch above the lowest or bland choice. Also the veggies in the broth were kind of blah, carrots, broccoli, etc. No choy or mushrooms?
