Went to the shift play today with three children under 4. The girl at booking in was very off hand. Said... You can't come in until the party is over in five minutes. One of the children needed the toilet and I said ill just take him to the toilet. She said.. Oh you can't use this toilet you'll have to go into the pub. There was no notice to say the area was closed. How are you supposed to know when you drive there if its closed for a party. Ridiculous. We didn't wait and they lost out on quite a bit of money for the sake of five minutes. How are you supposed to make little children understand they have to stand outside the play area.
This establishment is very nice indeed. The pub itself is very clean and tidy and has plenty of seating areas for eating. There is also an adult only eating area for those without children. The food is reasonably priced and there are cheap lunch deals available. I had fish and chips and I was a bit disappointment with the amount of chips I got but the fish was really nice. They also have a children's soft place centre which is why we came here. Its very large with plenty of things for kids to do however there isn't that much seating. My kid enjoyed themselves so that made it worth it
I have been here a few times with my family which includes a young baby, everytime I have had to remove from pram and wake up even when she was a few weeks old as your not allowed to take prams into the play centre which I think is ridiculous! Bear in mind every single time there has been no more than 2 other tables in. The staff who work the play centre till are always miserable like they’ve been forced to be there. You can’t eat food in there like you can at every single other one which is a pain. It’s a shame because the actual soft play is decent. Really let’s it down !
I attended this evening with 4 other family members and everything was perfect. Food and service was 10/10. I cannot fault any of them. Unfortunately, I didn't get the staff members names however they was all professional and conducted themselves with great manners. It was good to see the staff smiling, and it is clear they enjoy their jobs. Manager was fantastic and came around to check on everything. All the staff working this evening is a credit to the owners.
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The ‘family’ orientated pub in which holds a child’s play area, doesn’t allow prams inside with sleeping babies. The ‘manager’ is very arrogant and stood with her arms folded and scowling at me when I asked for an email to complain she told me my dads the owner and smirked in my face. Definitely won’t be returning. The food was awful and no service with a smile. All staff look miserable, but is it any wonder with a boss like that!
Nice spacious pub with outside seating and a play area for the kids. My wife and I thoroughly enjoyed a fish and chips for her and a cheese pie for me, with a pint of Guinness and a glass of wine. Everything on our plates was hot as it should be, with cold drinks going down extremely well. Helpful staff. Yes, we will go back again soon. Recommended
We visit here quite regularly and never had an issue, the food is always great. The service is always superb aswell, it always seems to be Siobhan working when we go and she is great.
My wife and I visited the restaurant on a Saturday evening. We ate superb rump steaks presented by an excellent friendly and efficient service. I thoroughly recommend.
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Went to the playarea yesterday, siobhan was fantastic, my little girl was crying and she came over to check if she was ok, above and beyond what you expect.
Enjoyable food and will be back the customer service from Brittany was exceptional! Real customer focus, knowledgeable and delightful!
