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"Quality and service is very poor. Won’t recommend to anyone!"
Telefon: +15197872690
Adresse: 850 Tower St South, Fergus I-N1M 2R3, Canada
Stadt: Fergus
Webseite: http://locations.timhortons.ca/on/fergus/850-tower-st-south
Montag: 05:00 -23:00
Dienstag: 05:00 -23:00
Mittwoch: 05:00 -23:00
Donnerstag: 05:00 -23:00
Freitag: 05:00 -23:00
Samstag: 06:00 -23:00
Sonntag: 06:00 -23:00
Gerichte: 0
Kategorien: 5
Bewertungen: 898
I go to this particular Tim Hortons location out of convenience. But due to a few recent experiences here I will happily travel further for a better customer experience. I placed an order in the drive-through, and my order was completely wrong. Thankfully I checked what was in the bag before driving off and had to go inside to get it changed. The front staff are lacking customer service skills, and I was handled as if I was bothering them. I was asked three times what my order was by the two women who were correcting the mistake. You would think after asking what the order was three times that it would be correct. I collected my order and left the restaurant. I didn’t check the food because...
I ordered a pumpkin spice latte drink. When I tasted it it tasted funky. I got some other people I was with to taste it and they all said it tasted like it had expired milk in it. I dumped the drink out when I got home and to my surprise found green mild looking stuff at the bottom of the cup.Later that day I threw up.I cannot believe that Tim Hortons would be putting expired milk in their drinks.Shame on you whoever made my drink.ALSO, my bagel had barely any cream cheese on it. Tasted like I was just eating bread.
Cream of Broccoli? More like WATER. Soul was so watery and tasteless, it’s normally so creamy and good. Also, my large coffee was filled 3/4 of the way when I normally receive a cup full to the brim. Disappointed. Oh and the staff seemed to be arguing with each other, lots of tension. Not really the atmosphere somebody wants to be eating around.
Was very disappointed in the service 6 young girls just standing in drive thru talking wouldn’t even come over to acknowledge we were there. Very very disappointed in the service. And they were all talking in there language and didn’t even come over to ask if we wanted anything. The manager actually took our
The bigger guy in the drive through is always very rude, no eye contact hands food out without looking not anywhere near where your hand can be no have a nice day, hello anything to busy talking to the other employees not a good customer facing employee happens everytime I get him.
I recently went through drive through and they made every part of my order incorrectly and they refused to help us get our Tim’s card scanned or give us a refund when asked. By far the worst service I’ve had thanks to the manager
I asked for a blt without egg on a plan baggle, and I got a plan baggle with just butter. I went inside to get it fixed and they said I was wrong and I left with a plain baggle with butter. : it's not what it used to be!
The drive thru of this location is terrible! The staff don’t listen and mess up your order and then try to charge you for their mistake!
Had great service a great person she very sweet and very friendly she is a short young
