"Went for military appreciation event with the wife and 2 kids. Put in the order and on the pick up window, they said they could only give meals to me and my wife coz the kids, 6 8 year old, did not have a military ID. Thank you for your support for military children"
Chick-fil-a is always delicious, but the mobile order drive through is a mess at this location and the service was not what it usually is for this company. If you come here, I'd only use the normal drive through. I did mobile order because I was in a hurry and it probably took at least 4x longer than if I had just gone through the drive through and paid on site. The two cars behind me got their food, and I was still waiting. No one would acknowledge my presence for me to ask if there was an issue (it was not busy- lots of employees standing around), and the way the line is set up, I was blocking the people behind me who already got their food from leaving, so I finally parked and went inside...
Worst drive thru experience! Saturday 10:20am. Mobile order breakfast. Get in mobile order line and scan at 10:31. App notice says you CANCELED our order because breakfast was over! Line not moving so we order frosted coffees only. Line not moving for 10 min! Only 4 cars in front. 2 behind us gets food delivered after 10 min! We finally drive up and employees don't seem to know what is going on or what to do next. I yell out what our order is, thinking that shouldn't take this long to make. Cars are just leaving the line out of frustration because not being served. A guy, seems to be a manager but a with a deer in the headlights look! Did not even acknowledge the issue or the long wait when...
The food was enjoyable, but my experience was marred by the attitude of the Latina manager. Her way of communicating with the staff was quite unusual, to say the least. She seemed to adopt a take-it-or-leave-it stance with customers. After taking my order, she simply walked away. It's concerning that she carries herself with such a sense of authority. I noticed she drives a Toyota Corolla with license plates ending in 0418. After taking my order, she left me standing there and went to her car. If this is how she manages, I can't imagine what it would be like to work under someone like that.
Seriously the best Chick Fil A in the DMV area. Hands down, I promise I'll be back and it won't be for the nuggets that I'm obsessed over! It will be for the service that is absolutely amazing! No line too! Must be my lucky day! Get this, they gave me enough Honey Roasted BBQ! I didn't have to ask for more! Yes! Yes! Yes! They put the sauces in a nicely wrapped baggie!!!! Okay now, if anyone from corporate reads this or the owner, they all deserve a raise! Frequent the other franchises are the DMV.... Raise on the way folks! Yes I'm back. Ugh
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I placed an order online and went to the store to pick up my order after 20 minutes. It took a while to be greeted; after a while s lady asked me the purpose of waiting and asked my name. She checked and found that the order is not ready and she said I don 't see your name here . She was identified as a manager named L na . She denied a proper eye contact and she presented an unpleasant body language to me in front of other customers. I waited there another 10 minutes and then walked out of the store and cancelled my online order.
I had a disappointing experience at Chick-fil-A. While placing my order went smoothly, I was let down to see that all the tables were dirty and needed cleaning. When I asked the manager, Lena, to clean a table, she seemed annoyed and handed me a wipe to clean it myself instead of addressing the issue directly or having someone else do it. This response felt unacceptable as a paying customer. I won't be returning to this Chick-fil-A location in the future.
The best in Maryland! I've been going here for the past five years since I moved to the area, and the food is always fresh, my orders are always correct, and the staff are always friendly! I recently tried Raising Cane's across the street and felt like I was betraying Chick-fil-A. I won’t be going back to Cane’s because their service and food just can’t compare.
Chick fil a! This is the 3rd time y'all messed up my order. 3 strikes you're out. I rave about how Bowie is popping with this restaurant and others but no more. Sorry. 5 stars went to 3 stars. Food is still good when the order is right. I'm disappointed but I'm sure you will work it out. I have faith.
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The Manager in title Lorna is horrible. She wanted to argue about a fry order that wasn 't fulfilled. She needs customer service interpersonal training. No surprise that chick fil a failed last year in overall net promoter scores. I 've reported this location and Lorna to the Better Business Bureau!
Went for military appreciation event with the wife and 2 kids. Put in the order and on the pick up window, they said they could only give meals to me and my wife coz the kids, 6 8 year old, did not have a military ID. Thank you for your support for military children
