Gong Cha - Tisch resevieren

The iced green tea is great but the service, like others have mentioned, is terrible.I got my tea and as I was walking to my car when I noticed my drink was leaking. Went back and told them about it. The girl walked to me and brought another cup and all she did was stack the leaking cup on top of a new one. I was like???? It was clearly still leaking just not falling on the floor. I poured the remaining of the drink in the new cup as she walked away and then noticed that it was missing a lot! I asked her if I could just have another drink and she said she couldn’t! If I was anywhere else I’m pretty sure they would’ve apologized and give me a brand new drink!

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The boba at Gong Cha in Montclair was delicious, but unfortunately, the overall experience was lacking. It was my first time visiting Montclair, and I was excited to try out the popular boba spot with my husband, as we are big boba fans. However, one employee was very short and rude from the beginning. As a respectful customer, I did not appreciate the lack of greeting and the aggressive way the drinks were made. It made us feel uncomfortable and dissatisfied. The employees should be trained to have better attitudes towards customers.

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This used to be my favorite bubble tea store until tonight. I went in and there were only a few people waiting yet the wait was pretty long. The man who prepared my drink got my order entirely wrong. The size was wrong, the ice level was wrong, and the drink tasted so bad. Instead of apologizing, he said that it was a long day. What kind of service is that…? We felt bad that he seemed stressed but I am paying good for a drink so shouldn’t he have done a good job of checking that the correct drink was made?

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Love their drinks a bunch but the last time I went the girl there was sooooo rude. It made me so sad because I work and live nearby and come here often and recommend it to every one. I also work with customers and I'm ultra careful about being nice to people that also work in customer service but she was just mean for no reason. : I'll be going a lot less. Reserviere jetzt einen Tisch

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The teas are good enough, but the service last time I was here was pretty disappointing. The girl at the counter ignore me and my friends for a while, and when she finally acknowledged us, she wouldn 't even reply a simple hello. She just stood there staring at us like a robot, so we just proceeded to order.

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I really enjoy this place, but one of the cashiers was quite rude and attempted to argue with my mom (who only wanted her drink remade because it was too sweet). Update: the situation was resolved in a very professional manner, and I returned to enjoy delicious drinks once again.

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the girl with a bunch of tattoos should really consider getting a job that doesn’t entail working with people. the attitude on her really makes me not want to give the montclair location any more of my

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Lactose intolerant so I specifically asked for almond milk but the employee seemed to not care, unprofessional. Reserviere jetzt einen Tisch

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The overall experience at the restaurant was great, but unfortunately, the cashier was very rude and arrogant.

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Their mango milk tea is always good. I like the fact that the sugar level can be adjusted.

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