Waited the estimated one hour plus an additional 20 minutes for delivery since dining in and pickup were not options. When I called the restaurant, I was told the food had left 20 minutes earlier. After waiting another hour, I finally reached someone—apparently, it was very busy on a Sunday. The manager informed us that our order was canceled and no further deliveries would be made. He did offer a refund, and his apology seemed sincere. (1 star) However, the manager should have checked with the delivery driver after the first call and informed us about the potential delay or cancellation. That communication would have earned them an extra two stars.
