This is perhaps the worst property I 've visited in the USA in the past decade, worthy of negative stars. Things started poorly when I arrived at 1pm Friday to find only one checkin clerk who took 10 minutes to checkin the guest in front of me. Are you kidding me this is a peak time?! Tried to be polite but clerk had a bad attitude. Not a good look for front line customer service.Of course my room was not ready so I went to the gym to change. Waited 5 min but no staff at the front desk finally flagged a kind employee walking down the hall who got someone to open the door. The gym itself is ok but 1/2 ellipticals was broken (broken equipment is a common sight throughout the property). Returne...
IF YOU ARE A WOMAN PLEASE DO NOT GO HERE ALONE!!!I went this past weekend with two of my friends and I assure you that we were almost trafficked! We checked into our room and the baggage man came to deliver our bags. Two minutes later a random hispanic male knocked on our door with his head down saying housekeeping . It was strange because we didn 't ask for it and we could hear a click noice as if he was trying to get in. We said no thank you and he walked away. We ended up leaving and coming back a few hours later and our door was completely broken! (see picture). We called front desk immediately and notified them. They were so nonchalant and unconcerned. He did not take anything out of ou...
Some of the rudest staff I've had to deal with in a long time. They do not believe in customer service, honesty or honoring the pricing they provided me upon their own direct booking.They threw two women out onto the street because the individual who paid for their room, which was fully pre-paid, won $5000 at roulette! Does this seem like a hotel with integrity to you? Absolutely not. When you walk in the door, it reeks like axe body spray enough to choke on it. Not only will I never go to this hotel again, I will make it my mission to watch them go under. Bullies, liars and thieves is what you can expect from this place.UPDATED:Outrageous response from the manager that illustrated how out o...
This place has really gone downhill. The only reason why I gave it three stars and not one is because the bell staff were super friendly and great. Ron and Gerry were kind, professional and overall very helpful and quick!The room was terrible. The TV was way too small and way too far away from the bed. The worst part was the peeling wallpaper from the bathroom. We can't stoplaughing at the sticker they used to keep it together LOL!The casino was so incredibly smoky. So much that we just couldn't stay there long. Tables were sparse and staff seemed to be lacking at the bars and lounges.The place definitely needs a little TLC! Won't be back for awhile until we are aware of renovations.
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I decided to write this review because I've called several times about an issue that hasn't been resolved by the Starbucks team at Harveys Lake Tahoe. I made a purchase using two forms of payment: one in cash and the other with my bank card. A few days later, I checked my bank account and discovered that I had been overcharged. They charged my account not just for the amount I authorized, but also for the cash payment I made. I've reached out multiple times in a friendly manner to seek assistance, but each time I'm told that someone will call me back, and no one has done so.
We wanted to buy bagel with cream cheese and the guy tells us that they don?t toast it over there. Didn?t provide a reason, didn?t apologize?. Why would I pay full price for a cold bagel? Ordered a drink, but they didn?t call it out once it was ready.We were standing there and had to approach them and ask for it. But hey I hope they pay those guys well coz it?s not their lessthan enthusiastic attitude that?s gonna pay their bills. Here?s a star and make a wish, pal.
Awful service! The coffee was subpar, and they messed up all our drink orders. My nitro drink was unpleasant. The service was incredibly slow. They really need to rethink their operations!
I enjoy having a cup of Latte, Pink Drink, and Dragon Drink every day while staying at the hotel. It's so convenient that I don't mind waiting in the long line.
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Wow, they couldn't even get a white chocolate mocha right. Definitely a fail. They need better training.
I ordered a matcha latte, and it honestly tasted like seaweed lol.
