This is what I sent to corporate, I visited the Subway in Roundhill and had one of my worst experiences ever. I am always happy with food and service at your restaurants but yesterday was very unacceptable. I walked into the restaurant and a man behind the counter was counting money. I decided to wait because that can be very important. He wore a Subway uniform but no name tag, a backwards hat and ear buds. I was guessing that he worked there. He seemed annoyed that I was there and it changed the mind of the other person standing behind me because he left after I turned around and looked at him. The slamming of the metal cart into the wall didn 't help the situation. I can understand that th...
We are from San Jose as well so I've been to my fair share of subways. It's hit or miss but this place tanks. I ordered a foot long of sweet onion chicken teriyaki and the lady making my sandwich put 1 scoop of chicken for a 12 inch sandwich! 1 scoop is maybe a 1/2 cup of meat. I told her I'd like more meat on it and she tells me you want double meat? I said fine I don't care I'd just like meat! Will not be coming back here. A foot long cost 8.99 for the sweet onion. Was charged an extra 1.50 for a normal sandwich!
Typical review. love the food, of course. tastes like any other Subway. but this review is for the horrible customer service my family and I experienced. the lady with long hair working hid in the back and heard us saying excuse me repeatedly but continued to ignore us. received a couple eye rolls and a harsh attitude. don 't know what her problem was but I do know that is not how you go about customer service. sorry you work at subway.
I came in today if there ever was a rude weird encounter with a sandwich maker we stood for over minutes before he said anything and did not want to talk slammed the bread counter it was so weird I had to ask him if he was ok , absolutely disconnected from this world while working , my son 8 years old said I think we are invisible
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The food was ok but they were having trouble with the ice machine. Be sure to check your receipt. I was overcharged. I contacted the manager (Ranbir) and he promised to send me a refund for the overcharge. However, despite two reminders he never sent it to me.
What happened to these people?! Down right toxic environment, that thankfully we got to walk away from. Tossing my sandwich in the trash to avoid eating all the toxic service. Clean out that cookie holder it's filthy! It's just plain weird. Stay away!
We had been to Lake Tahoe from San jose. Found this while returning back. Amazing place : very fresh bread, and amazing owner and people who work there.
Says open till 9pm but doors locked at 8:15pm. Unfortunately can't review this location any more than that.
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