"Good service, good food, very friendly and reasonably priced. My wife and I thoroughly enjoyed our experience in the restaurant."
My partner and I stopped at the Douglas for a late lunch on the 15 July 2023 , we picked out eats from the board on the wall ,we both selected starter Lamb Terraine and chutney followed by haddock and chips, the lamb Terraine arrived and we both delved in, many times in other establishments we have enjoyed this dish, how disappointed we were,what arrived with the chutney resembled a square block of peat, it totally had no taste resembling lamb we both have still to establish a taste at all, the most horrible excuse for a lamb Terraine, the chef had us totally confused to what we where eating ,by the time we decided to complain the fish and.chips had arrived, absolutely gorgeous and excellent...
The meal was outstanding; we thoroughly enjoyed it. I felt the great food and overall experience was spoiled by the chap that served us. I asked a simple question about the soup of the day. I was shocked by the attitude of the server. I felt that we were an inconvenience throughout the meal, additional training on customer care and a better understanding of the menu would be required. In contrast to this experience, the wonderful lady who served us in the morning for breakfast. I felt she was passionate about The Douglas Hotel and ensured that we understood the menu and couldn't be more helpful and informative about the menu and The Douglas Hotel. Also, we stayed in the newer part even thoug...
We booked The Douglas for our honeymoon and we absolutely loved our stay! The staff couldn't do enough for us and the room was stunning. We paid a bit more for a water view and it didn't disappoint. The bed was comfortable and the bathroom was bigger than my first flat! The only wee thing for us was the shower wasn't great but apart from that we can't fault The Douglas. Food was delicious (ate here 2 of the 4 nights , and breakfast was lovely too. Right beside the ferry terminal too so ideal for anyone like us who don't have a car. We will definitely be back (possibly for our 1st anniversary!
Ended up eating here 2 days running, as all the other restaurants nearby were either closed or full. The food is perfectly fine, although I found it quite hard to pick on the 2nd night I had decided on the mussels, to be told when ordering that they were not available. It might have been helpful to tell us that when handing out the menus ? The location is lovely and the staff friendly.
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The bistro was pleasant welcoming and very pleasant members of staff who made our stay enjoyable. We had a toastie which was okay but to just put a single sliver of lettuce was really disappointing should have had a small salad to make it attractive not just 2 slabs of bread it was disappointing to say the least.
The restaurant is in a lovely building and the menu is extensive and fairly priced. The fish and chips was the best I have eaten and at £13 included really tasty peas and home made tartar sauce. The drinks were very sensibly priced. It will be my go to place every time I am on Arran.
Service was horrible. Drinks only came after the starters, when we sent the mains back to the kitchen with the words: no drinks, no food. Further sinned against EVERY rule of hospitality. Maybe enjoying their nearly monopoly position on the island a bit too much. Food was ok though.
Nice looking dining room but the food wasn't good. Chateaubriand served on a hook (why?! and dreadfully overcooked. Burger was dry with only a bit of avocado for moisure, wasnt seasoned at all. Only positive was our daughter's fish and chips was good.
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Wonderful service from the staff on arriving at reception for accommodation and booking tables for dinner. Good service from the bar staff, even when they are busy
Good service, good food, very friendly and reasonably priced. My wife and I thoroughly enjoyed our experience in the restaurant.
