My mom lived at Kensington in Assisted Living for 18 months, and moved out last week. We hoped this would be her forever home, but communication among staff and with us was very poor. Nurses station would rarely answer phones, and responses to emails or phone messages were slow or non-existent. The facilities' common areas are lovely, staff are kind and pleasant, but resident's rooms are very tiny and claustrophobic.I see your response, Cc. My mom is settling in well at her new place, thank you. My review is about the lack of communication with us about medical care and status. Some examples are: we weren't informed when she was assigned a new doctor, communication with the doctor was throug...
We are new to the community and have been very pleased with the level of care and attention for our father in memory care. The staff is accommodating in every way, for example serving my father the foods he especially enjoys. His caretakers are well-trained in dementia and value dignity and purpose for the residents. One of my father's caretakers, Martha, has spent extra time to keep us up-to-date on my father's activities, mood, and needs; she shares photos and stories and makes herself available to us as needed. The staff is well supported by an administration that is approachable. Amber and Leandra have patiently guided us through the start of this journey. Clearly those who work at the K...
As a third-generation resident in Northern California, I can say that the atmosphere of the restaurant is excellent, with pleasant smells and a variety of activities. However, the food preparation is lacking in taste. Orders are often delivered to the wrong person, and there are no records of inspections for bed bugs. There is also a lack of communication between staff regarding COVID-19 protocols. I am disappointed that despite spending half a million dollars annually, the level of care provided is unsatisfactory.
The nurses were excellent, but the receptionist was terrible. My suggestion to the management is to dismiss whoever was working on Sunday at 11 o'clock on 8/14. When trying to visit my critically ill grandmother, I should not have to endure harassment. Additionally, one of their staff members tested positive for COVID-19 a month ago, so I expected stricter protocols in place. Sadly, the nurses did not enforce these guidelines properly, which ultimately led to my grandmother contracting the virus.
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My friend's mom is living here. Although we haven't been able to visit as much due to the pandemic but prior to, and as things are opening up, we have enjoyed the ambiance. It is clean and bright. Her mom is happy. The place is clean. The employees seem happy to help. Love the location as it is within walking distance to places we can take mom out. The food is not bad either.
Bar none this senior community has set the standard, especially during covid. The care, how they handled rolling out information to family and their safety standards made me and my family truly vale their management team. Thank you so much- my family can’t thank you enough
I currently have 4 clients residing at The Kensington Sierra Madre. All receive exceptional care. The entire staff is attentive and make my clients feel totally at home. I am so comforted knowing they live in such a wonderful facility.
The highlight of this restaurant is its strong security measures, ensuring the safety of all residents. They have a thorough check-in process to monitor who enters and exits the premises.
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it is a wonderful new residence for a friend from the church. the staff are cordial, helpful and careful.
The best senior living in San Gabriel valley. Such a beautiful location and friendly staff!
