We have been ordering from Wasabi n Wok for the past 3 years, however, recently their service has been going downhill. They have previously delivered incorrect orders, food that we have ordered a hundred times is suddenly different: smaller portions, looks/tastes different. Tonight we ordered food at 6:30pm. We have called the restaurant twice. The first time we were told that the drive was on the way. The second time, 35 minutes later (we love 7 minutes from the restaurant) he was again on his way. I understand it is Saturday, but this is unacceptable. Just called a third time and told them to remake our food and we would come and pick it up ourselves. We never received an apology.
we have been ordering for 3 years from wasabi n wok, but recently their service is down. they have previously delivered false orders, food we ordered a hundred times is suddenly different: smaller portions, looks/taste different. tonight we ordered dinner at 18:30. we called the restaurant twice. the first time we were told that the trip was gone. for the second time, 35 minutes later (we love 7 minutes from the restaurant) he was back on the way. I understand that it is Saturday, but that is unacceptable. I just called for a third time and told them that they will get our food again and we will come and pick it up. we never got an apology.
Got super excited on my first trip with their fried dumplings (non greasy and light) and curry chicken prefer bone in. Disappointed on my second trip by slimy unagi sushi and bland fried dumplings (same order). Third trip ruined by General Tso prawns with weird aftertaste (prawns didn’t seem fresh). Singapore noodles was solid.
I sent my friends to this place with my highest recommendations. I go to this restaurant often. This recommendation is always successful. The the cooking is delicious and the stuff is very friendly and cooperative. Every time we eat in this place we have a gorgeous evening. highly recommended.
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Ordered food at 6 was told it would be delivered between 6:45 and 7:30. Waited until 7:45 and called 6 times, no one picked up. Ended up driving there and they closed at 8 without delivering our food and we payed. Says they close at 10. Going back tomorrow to get our money back.
Rude customer service. Got my order wrong and when i asked them to just give me what i ordered they said no. Food not even that good anyway
Would certainly recommend eating here. Great ambience, fresh food, fantastic customer service. They never disappoint.
I really enjoyed their food. Have ordered about three times so far and the food is fresh and tasty each time
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Didn’t realize a salad was just a salad and the dressing was extra? Nickled and dimed away a customer
New owners I think, pickled ginger has the weirdest smell. I can’t even attempt to eat it.
