I placed an order through the mobile app and chose to pick it up inside the restaurant. However, the employee ended up charging me twice—once using the card linked to the app and again with a different credit card, claiming that the app-linked card hadn't worked. I asked to speak with the manager and requested a refund. When he arrived, he was extremely rude, yelling at me and being completely disrespectful and verbally aggressive. I felt like I should have called the police. I did not receive the refund and will be disputing the transaction with my bank.
